If you are an Arigo customer and require Support please call us at 1.866.461.7626 or contact us using the form below.
| Arigo solutions provide a broad spectrum of functionality for global sourcing, total cost management and trade / import management. Arigo delivers services to companies from $10M in revenues to those with over $90B in turnover with capabilities and services tailored to each segment. To support our clients, we offer a full range of training, development, support, maintenance, hosting and archiving options. Arigo helps our customers operate at peak performance, increase their competitive advantage, and maximize their Return on Investment. |
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| Training | Account Support |
Maintenance | Hosting | Data Archiving |
Disaster Recovery |
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Please select an icon above for more information on a specific service
Standard & Custom Training
Arigo offers a complete range of training services catered to your individual business needs and workforce requirements. Training options include Administrator Training, Workforce Training, Remote and/or On-Site Training, Role or Process focused training, Scenario Based Application Training, Query Building, as well as customized Needs-Based Training. Depending on the type of training required, Arigo offers on-premise, remote/webex, web-based/online, and mixed-mode training options.
Arigo offers a complete range of training services catered to your individual business needs and workforce requirements. Training options include Administrator Training, Workforce Training, Remote and/or On-Site Training, Role or Process focused training, Scenario Based Application Training, Query Building, as well as customized Needs-Based Training. Depending on the type of training required, Arigo offers on-premise, remote/webex, web-based/online, and mixed-mode training options.
Account Support
Our responsibility is to ensure that our customers are successful in every endeavor we can influence. To further that goal, Arigo supports you during every phase of the sales cycle and through post implementation to ensure our solutions are meeting and exceeding your expectations. To ensure your enduring satisfaction, Arigo provides technical and application support via phone, web or on-site visitation included as part of our maintenance programs. When facing a sourcing or trade management challenge or business problem, with Arigo you are never alone.
Our responsibility is to ensure that our customers are successful in every endeavor we can influence. To further that goal, Arigo supports you during every phase of the sales cycle and through post implementation to ensure our solutions are meeting and exceeding your expectations. To ensure your enduring satisfaction, Arigo provides technical and application support via phone, web or on-site visitation included as part of our maintenance programs. When facing a sourcing or trade management challenge or business problem, with Arigo you are never alone.
Maintenance
The Premium Maintenance program offers all of the services and support under the standard agreement but also delivers 24 hour, 7 days a week support, expedited case escalation and resolution, annual Sourcing Assessment with Process Maps, and annual Database Optimization. A quarterly customized web-based training session covering training or review, and access to the Arigo Knowledge Portal is also included.
Arigo offers a comprehensive, two-tiered (standard and premium), maintenance program that includes twelve months of technical support, software updates and patches, a new feature incubator, beta program eligibility, notifications, regulatory updates, and annual user conference attendance.
Standard MaintenanceThe Standard Maintenance agreement is a robust program that allows you to utilize our support services during normal business hours [8am EST to 6pm EST, Monday through Friday] and access to all major updates and patches. Standard maintenance includes telephone and web-based support, standard case escalation and resolution, and access to the Arigo Knowledge Portal which includes manuals, release notes, online training, and Administrative guides.
Premium MaintenanceThe Premium Maintenance program offers all of the services and support under the standard agreement but also delivers 24 hour, 7 days a week support, expedited case escalation and resolution, annual Sourcing Assessment with Process Maps, and annual Database Optimization. A quarterly customized web-based training session covering training or review, and access to the Arigo Knowledge Portal is also included.
Hosting Service
For clients who may not have the IT resources or desire to provision and support the Arigo STM suite in-house, we offer hosting alternatives that combine peace-of-mind redundancy and state- of-the-art disaster recovery in a cost-effective and secure solution. Without a large upfront infrastructure and time investment, clients can quickly implement the Arigo solution with dependable uptime, 24/7 support responsiveness, and enterprise class security and reliability.
For clients who may not have the IT resources or desire to provision and support the Arigo STM suite in-house, we offer hosting alternatives that combine peace-of-mind redundancy and state- of-the-art disaster recovery in a cost-effective and secure solution. Without a large upfront infrastructure and time investment, clients can quickly implement the Arigo solution with dependable uptime, 24/7 support responsiveness, and enterprise class security and reliability.
Data Archiving
Arigo offers Data Archiving for those clients who want to scale down their databases, archive unused content, and retain data for compliance purposes. Our technical team develops and implements a Data Archiving process designed to reduce unwanted data that can be safely stored for future use. Data archiving reduces the size of a database, weeds out unused items and information, and speeds queries and system responsiveness.
Arigo offers Data Archiving for those clients who want to scale down their databases, archive unused content, and retain data for compliance purposes. Our technical team develops and implements a Data Archiving process designed to reduce unwanted data that can be safely stored for future use. Data archiving reduces the size of a database, weeds out unused items and information, and speeds queries and system responsiveness.
Disaster Recovery
Arigo offers an enterprise-class, remotely-hosted Disaster Recovery solution, where a standby production system is maintained 24/7 to ensure nearly uninterrupted business operations under any conditions. In the event of a failure at your primary datacenter, Arigo STM users can seamlessly switch to our standby platform ensuring that your business continues to operate with minimal interruption. Continuing normal operations after a disaster is critical, and in a quick, cost-effective and reliable manner, Arigo provides 24/7 access to a standby production system ready to work at a moment's notice.
Arigo offers an enterprise-class, remotely-hosted Disaster Recovery solution, where a standby production system is maintained 24/7 to ensure nearly uninterrupted business operations under any conditions. In the event of a failure at your primary datacenter, Arigo STM users can seamlessly switch to our standby platform ensuring that your business continues to operate with minimal interruption. Continuing normal operations after a disaster is critical, and in a quick, cost-effective and reliable manner, Arigo provides 24/7 access to a standby production system ready to work at a moment's notice.